FAQ'S
Get answer to all your basic questions answered here.

Getting Started

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tmpoint.com is the leader in e-commerce in Malaysia with maximum online reach and highest credibility. We are the strongest partner to take your products to customers all over Malaysia

  • Anyone selling new and genuine products is welcome. In order to start selling, you need to register online with us and upload your business registration form and other supporting documents.

To sell on tmpoint.com:

  1. Register yourself at tmpoint.com/seller.

  2. List your products under specific product categories.

  3. Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer.

  4. Once an order is successfully dispatched, tmpoint.com will settle your payment within 7-14 business days.  

Currently, you can sell only products and not services on tmpoint.com.

No, tmpoint.com will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.

  • You are required to submit full business registration form, bank statement and IC.

Yes. You will register your personal name as a Seller. You need to submit your IC, bank statement and other supporting documents.

As a seller, you will set the price of your products.

 

No. Listing of products on tmpoint.com is absolutely free. tmpoint.com does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

 

The payment will be made directly to your bank account through Interbank Giro (IBG) Transfer transactions within 7-14 business days of dispatching an order. The actual payment period will vary depending on how long you have been selling at tmpoint.com, your customer ratings and number of orders fulfilled.

 

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

 

You are required to have a minimum of 10 listings ( unique products) to start selling on tmpoint.com.

Pricing and Payments

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As a seller, you will set the price of your products.

Once an order is successfully delivered, the following deductions are made from the order item value:

  • -Commission fee: A percentage of the order item value vary based on vertical/sub-category

  • -Shipping fee (calculated on the basis of the product weight and shipping location

  • -Credit card fee: 2.5% of tmpoint.com Selling Price

  • -Service charge: 1.5% for cash back and gift redemption point for members

Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.

Here’s an easy example, which illustrates a sample the above calculation:

 

Item Amount (RM)
Selling Price (decided by you) 1000
Commission (varies across sub-categories/verticals) 100 (assuming 10%)
Shipping Fee 30
Credit Card Fee (2.5% on the Order item value) 25
Service Charge (1.5% on the Order item value) cash back and gift point for members 15
Total deductions 170
Settlement Value(Amount credited to you) 830

All payments are made through Interbank Giro (IBG) Transfer transactions (online banking). The payment is made directly to your bank account within 7-14 business days of dispatching an order. The actual payment period depends on how long you have been selling on tmpoint.com, your customer ratings and number of orders fulfilled.

 

Listings and Catalog

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Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

You are required to have a minimum of 10 listings to start selling on tmpoint.com.

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.

Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across Malaysia, you can have attractive images and crisp content developed at unbeatable prices.

 

Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.

When pricing products on tmpoint.com, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.

No. Listing of products on tmpoint.com is absolutely free. tmpoint.com does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell.

Order Management and Shipping

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Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

 

During registring, save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable.

 

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert and you can also see it yourself at your vendor page. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.

Returns and Seller Protection

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tmpoint.com has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

Yes. When your products are damaged in transit, you can raise a claim under the Seller Protection Fund. The refund depends on the scenario and product.

 
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