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cancel your order either in whole or in part, subject always to the terms and
cannot guarantee that an order cancellation request will be accepted. A
cancellation request can only be accepted when we receive confirmation that the
item you sought to cancel in your request has not been shipped.
event that you cancel part of your order or where the order is cancelled
partially for whatsoever reason, the value of the remaining order must meet the
same conditions for any campaign offer or Promotion Code that was redeemed or
applied to your whole order. If the remaining order value fails to meet those
code conditions, we reserve the rights to cancel the entire order or deduct
wholly the code amount that was applied to the entire order from any refund or
store credit amount.
reserve the rights to charge an Order Cancellation Fee of not less than RM 20
or 3% of the order value, whichever is higher, for every cancellation request
to meet order handling, payment processing and administrative charges incurred
in processing your order as well as cancellation request. This fee will be
deducted from your store credit amount.
your cancellation request is approved, we cannot reverse the process and
nullify the cancellation.
screen all orders for code abuse, suspicious purchasing activity, fraud or bad
faith. Any element of abuse, suspicious purchasing activity, fraud, bad faith
or violation of offer or code terms and conditions will lead to order
cancellation. This term extends code abuse to include the multiple use of a
code by any customer across multiple transactions or the use of many or varied
accounts or multiple orders associated with a single or group of customers.
the use of a code is voided and an order cancelled for reasons of abuse,
suspicious purchasing activity, fraud, bad faith or violation of code terms and
conditions, a payment processing and handling fee of not less than RM 20 or 3%
of the order value, whichever is higher, will be charged and this fee will be
deducted from your store credit amount.
merchant is unable to proceed with and fulfill any part of the order (e.g. for
stock availability reasons), that part of the order will be cancelled accordingly
and you will be notified of the cancellation.
not guarantee or warrant that the price, offer, availability or any other
aspect of a cancelled order, either in whole or in part, will remain the same
for any subsequent purchase or order.
not be liable or responsible for any damages, claims, liabilities, errors,
inaccuracies, costs, harms, inconveniences, business disruptions, delays or
expenditures of any kind that may arise as a result of or in connection with
any order cancellation request or any order cancellation itself, either in
whole or in part.
do not replace any cancelled order either in whole or in part, code, discount,
credit or otherwise compensate customers where they are unable to cancel any
order for any reason.
All returns are
subject to tmpoint’s Return Policy. The terms and conditions of the Return
Policy apply to orders and are incorporated as part of the Term of Use of the
2. Depending on the applied Return policy, you
may return your item to us within 7 calendar days. Countdown starts from the
date you received the item to the post stamp date on the return parcel.
Your item cannot be
returned after 7 calendar days. The return grace period is 7 calendar days,
which begins on the date you receive the item. This period is subject to
restrictions and exclusions. 7 calendar days is measured from the date you
receive the item to the post stamp date of your return parcel.
If exceeded this
period, kindly check the warranty status of the item and proceed to redeem by
contacting the manufacturer directly for further assistance.
You can also find all
the contact information of your product’s warranty centre on the warranty card
inside your package.
Return need to furnish
with Proof of purchase (order number, tax invoice, etc.)
Reason for return has
to be valid and return acceptance conditions met
You may want to return
your item due to any of the following reasons:
In the unlikely event
that your return does not meet requirement(s), our Customer Service will notify
you before sending it back to you. In this instance, your return courier/postal
fee will not be reimbursed. Returns are not applicable for all under garments,
socks and swimwear due to hygiene purposes.
Milk formula products
are returnable except for "change of mind" request. You are to ensure
that product is not opened, as otherwise it will not be accepted for return.
In the event that you
have received damaged products, please contact tmpoint Malaysia within 24 hours
to expedite the claim process
9. You can only return an item that was ordered
through the tmpoint Site. We screen all return
requests for fraud, abuse and suspicious activity. Any element of
suspicious activity, fraud, bad faith or abuse will lead to immediate rejection
of the return request
10. Brand, category, product or item exclusions
may apply where the ordered items cannot be returned at all. Sales restrictions
or offer item exclusions may apply where the ordered items cannot be returned
11. We reserve the right to refuse
any returned item if it does not follow the prescribed return criteria or the
return process or procedures
12. The customer bears the return
shipment risk and responsibility until the returned item safely arrives at the
designated tmpoint return address and duly acknowledged and received.
13. We will only reimburse any
return shipping fee if we accept the return. The reimbursement will only be in
Store Credit form.
14. We cannot be held liable or be
responsible for any damages, claims, liabilities, errors, inaccuracies, costs,
harms, inconveniences, business disruptions, delays or expenditures of any kind
that may arise as a result of or in connection with any return request or the
return itself, either in whole or in part.
15. Any code, discount or promotion
used for any returned and refunded order, wholly or in part, will not be valid
or re-validated for any subsequent order.
16. You may return a product and
get a refund or exchange if the product does not comply with the relevant
consumer guarantees - for example, if the product is damaged or defective when
received. However, we cannot facilitate a return of the product with the
supplying merchant under the circumstances below:
have exceeded the 7-day return grace period after delivery.
changed your mind and no longer want the product.
ordered the wrong product.
found a cheaper price elsewhere.
have been made aware of particular or potential fault(s) or condition(s) before
buying the product (e.g. the fault was written on the product's tag, or indicated
in the product contents or information page, or the product has been indicated
to be a refurbished item)
product is damaged or made defective by your own actions.
product condition results from your use or usual wear and tear.
not accept returns of used fashion or apparel items.
not accept returns of undergarments, socks and swimwear.
Some sale items are not returnable or
steps needed for a return are as follow:
default refund method is via tmpoint Store Credit. You
may request for the refund to be issued via the original method of payment by
contacting our Customer Service Team and that is subject to a payment
processing and handling fee of not less than RM20 or 3% of the order value,
whichever is higher. It will usually take up to 3 working days to fully process
and issue your refund for any return or order cancellation. We will notify you
via email once the refund process is completed.
If you choose to be refunded via your original method of payment, it may take
additional working days as stated below for the funds to be processed into your
bank account or card.